Customer Promise

Our Customer Promise

Making it easy for you:

  • Work in partnership.
  • Be proactive.
  • Do what we say to the right standard and on time.

Provide services you value:

  • Quality.
  • Value for money.
  • Flexibility.

Keep you informed:

  • Listen Carefully.
  • Respond swiftly.
  • Update on progress.

Doing the right things at the right time:

  • Be polite, respectful and treat people fairly.
  • Meet the school food standards.
  • Adhere to food and health & safety standards.
  • Comply with food allergen legislation.


"Feeding Surrey's children for a healthy future"